Delivery Report of India Customer 2018-04-20
This regular customer is from India. He saw our video on youtube, and very interested copper wire recycling machine. Then he contacted our sales manager Andy Wang through whatsapp. We learned about his situation, and recommended 600 type copper wire recycling machine to him.After some consideration, he decided to purchase one set from us. We are very grateful for his trust.
All of our equipment must undergo production testing, before delivery. So when the machine was produced, we tested it and sent video to the customer. He was very satisfied with the results.
The following pictures were taken on April 20, 2018 when we shipped machine.
Copper Wire Recycling Machine Test Before Deliviery
Copper Wire Recycling Machine Loading
Copper Wire Recycling Machine Fixed
Copper Wire Recycling Machine Test Video
Q&A of Scrap Cable Granulator
Q: How many equipment does KR600 copper wire granulation machine include?
A: Our standard configuration of KR600 copper wire granulation machine includes one set of the main machine, two sets of vibration screen, one piece of spare crusher sieve and one set of spare crusher blades.
Q: How to maintain the machine regularly?
A: 2.1 When the separation performance becomes bad(plastic comes from the outlet copper) then we have to sharpen the crusher blades.
2.2 Clean the dust screen of the air separator once per day.
2.3 Fill the grace to the crusher gear boxes twice per shift(8 hours as one shift)
Q: What is material of the crusher blades? How many tons of the raw material can be processed before sharpening the blades?
A:The 9CrSi material blades can process around 10-15 tons of the cables before sharpening, and the Cr12MoV material blades can process around 20-25 tons of the cables.
Q: Do you have the machine with capacity less than 300kg/h?
A: According to the details of the raw material which is provided by our customers, most of the material is mixed cables. The smaller size crusher(The effect cutting length is less than 500mm) is not able to process the multiple core cables with size over 6mm and single core cables with size over 4mm efficiently. Compare to the small size machine, KR600 type copper wire granulation machine can process most kinds of the cables in the market and it has stronger structure and the working performance is more stable and efficiency.
Q: Is it complicated to install the machine?
A: Our KR600 type copper wire granulation machine is impact type no need installation.We provide customer the operation instruction along with the machine, also we can guide the worker to adjust the machine on line.
Pre sale service:
1. We can recommend the proper proposal accordingly to meet customer’s request then help customer to choose the proper equipment.
2. Provide the detailed technical parameter of each equipment.
3. Free technical advice.
4. Introduce the relative equipment.
1. Report customer the working condition of the order regularly.
2. Pack the machine in export standard.
3. Notice the shipping date in advance.
After sales service
1.Installation&operation: We will guide the user to install the machine on line and help the user to adjust the machine when user changes the raw material. We will inquire user to learn the working condition of the machine regularly and give advice till the user totally know the machine.
2.Warranty: 100% brand new when leaving the factory. we guarantee quality of the machines for a period of one year from the date of a trial run to the finish, but not to exceed thirteen months from the date of which machines away to the delivery port. If any parts (excluding easily damaging parts) are found defective in quality in the first year, the seller should replace free-of-cost. After one year, parts can be replaced on favorable payment basis.
3.Long time free technical support.